TERMS AND CONDITIONS
Event Day Parking
CUSTOMERS ARE REQUESTED TO READ THE TERMS AND CONDITIONS OF ENTRY TO, AND USE OF, THE CAR PARKS ON THE WEMBLEY PARK ESTATE AND ARE REQUESTED TO FOLLOW THOSE PROCEDURES. SHOULD YOU WISH TO MAKE A COMPLAINT, YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE AS DESCRIBED IN CONDITION NO. 4. THIS WILL ENSURE YOUR COMPLAINT IS BROUGHT TO THE ATTENTION OF OUR STAFF PROMPTLY.
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1. THE COMPANY’S LIABILITIES
Please remember a public car park is open to everyone. Our staff have instructions to remove persons misbehaving however it is impossible to exclude undesirables altogether and the Company cannot therefore guarantee the security of your vehicle or its contents. Accordingly:
(a) the Company, its servants and agents will not accept liability in respect of any loss, theft of or from, mis-delivery of, temporary failure to deliver, or damage to the vehicle unless it is proved to be caused by the negligence, wilful act or default or breach of statutory duty of the Company, its servants or agents, or the dishonesty of its servants or agents, and
(b) the Company, its servants and agents will not accept liability in respect of the death of, or personal injury sustained by, customers and others in the Car Park, only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful default or breach of statutory duty of the Company, its servants or agents.
2. FORCE MAJEURE
The Company reserves the right to defer the date for performance of, or payment for, the Goods and/or Services, or to terminate this agreement, if it is prevented from or delayed in carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of the Customer or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.
3. REFUNDS
You may receive a refund until 72 hrs before your event, once this time has passed a refund is no longer eligible.
4. COMPLAINTS PROCEDURE
Should your vehicle suffer damage whilst in the car park, or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the car park, you are requested to:
(a) immediately inform a member of our staff of the occurrence and also
(b) in cases of theft, immediately inform the Police and
(c) notify your insurers promptly.
If you consider you have a claim against the company you must, within 72 hours of discovery of the loss or damage, give written notice containing full details of the occurrence to the Company at Wembley Park Management Ltd, 5 Exhibition Way, Wembley, HA9 0FA.
Before submitting a claim to the Company, customers are requested to check Condition No. 1 and to satisfy themselves that the subject matter of their claim falls within the Company’s area of responsibility.
Failure to comply with the above procedures may prejudice your posit
5. COACH BOOKINGS
Only online pre-booked coaches will be allowed entry into the car parks. It is a condition of entry that no alcohol is allowed on coaches. No hold luggage is allowed without exception. Any coaches “unknown” or without an online booking or those who fail to follow the “no alcohol/no luggage in the hold” policy will be rejected and directed to leave site with no refund. Coaches will be subject to a random mandatory security check prior to entry to the parking areas.
6. SECURING YOUR VEHICLE & POSSESSIONS
Unless requested by the Company or one of its employees, servants or agents not to do so, please ensure that before you leave the Car Park:
(a) Your vehicle is securely locked and the windows are securely closed
(b) Any fitted alarm, steering lock or similar device is engaged.
(c) Wherever possible please take your possessions with you when you leave your vehicle.
(d) If you have to leave possessions in your vehicle do not leave them on the seats where they are visible. Put them out of sight in the boot ensuring it is locked.
(e) Large vehicles or containers must ensure appropriate support (1 meter scaffold board) is used to evenly distribute weight of Bogey wheels/support legs. This must be done on all surfaces on Wembley Park Lands, negligence or failure to comply will result in all damages being recharged to offenders.
7. SAFETY IN THE CAR PARK & COURTESY TO OTHER CUSTOMERS
(a) Please drive carefully in the Car Park and obey all directional signs and speed limits.
(b) After you have parked your vehicle please proceed to the nearest point of egress from the car park. Do not wander around the Car Park.
(c) Adults are reminded to keep a careful eye on children and requested not to permit them to play in the Car Park.
(d) Should you damage another customer’s vehicle, you are requested to report the matter immediately to a member of our staff and give him the registration numbers of both vehicles. Remember that your car may one day be damaged, so please treat such incidents with the same courtesy as you would hope to receive.
8. CAR PARK OPENING TIMES
Unless otherwise stated this car park’s opening times are as follows:
Monday – Sunday 07:00 – 03:00 - Stadium events
Monday – Sunday 07:00 – 03:00 – OVO Arena events
Wembley Park reserves the right to move or re-locate the vehicle as per clause 9 of these terms and conditions.
9. PARKING TICKETS AND AUTOMATIC NUMBERPLATE RECOGNITION (ANPR)
(a) Parking tickets or ANPR entry are valid only for the vehicle to which it is issued or registered on the Wembley Park parking system. These do not entitle the customer, unless otherwise specified, to any particular space in the Car Park or to priority over other customers. (b) The company reserves the right to refuse to allow entry or to release any vehicle except on production of a valid parking ticket or ANPR registration.
(c) Customers who cannot produce their parking reference on arrival will be charged at the full daily rate unless prior arrangements have been agreed with Wembley Park.
10. MOVING AND RE-LOCATION OF VEHICLES
(a) The Company reserves the right to move any vehicle within the Car Park by driving or otherwise, to such extent as the Company, its servants or agents may, in their discretion, think necessary to avoid obstruction, or for the more efficient arrangement of its parking facilities at the Car Park.
(b) The Company additionally reserves the right where the Car Park has to be closed either permanently or temporarily, in whole or in part, or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient Car Park within the control of the Company
(c) To the extent that it may be necessary to do so in the exercise of the rights conferred upon the Company under this condition, the Company, its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway
11. LIENS
Every vehicle in the Car Park is subject to a lien for all charges due or accruing due from the customer to the Company, and a general lien for all and any monies due from the customer to the Company, such liens to be in existence whenever the vehicle is in the Car Park, notwithstanding that it may from time to time have been removed from the Car Park. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the vehicle in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the customer together with the expense of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his last known address, whether or not the same is actually received.
12. TARIFF
Parking fees are advertised at the car park entrances and online.
13. PROHIBITED ACTIVITIES
(a) No vehicle shall be towed into the Car Park and no work on or cleaning of vehicles by customers or their agents shall be carried out in the Car Park.
(b) No activity in connection with the selling, hiring or other disposal of the vehicle shall be carried out in the Car Park.
(c) No Barbequing or other activity involving the lighting of fires is allowed on the car park.
(d) No waste, including the dumping or toilets, can be off loaded from vehicles in any of the Wembley Park car parks or roads. Offenders will be recharged the costs for clearance
14. DEFINITIONS
(a) “the Company” shall mean Wembley Park Management Ltd, whose registered office is at 11 Exhibition Way, Wembley, HA9 0FA and shall, where the Car Park is managed or operated by a subsidiary company, include that subsidiary company.
(b) “servant and/or agents” shall mean any employee of the company whether directly employed or a third party working within car parks.
(c) “vehicle” shall mean the vehicle which is received into the Car Park and shall include any mechanical device on wheels or tracks, its equipment and accessories.
15. VARIATION OF THE TERMS AND CONDITIONS
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company’s Secretary or a Director of the Company.